Cancellation Policy

CANCELLATION POLICY

Payment of Fees

All camping and reservation fees must be paid in advance of occupancy or use of park facilities. Campers are responsible for all fees related to this policy. If you have any questions about reservations, please call the Castle Mountain Recreation Visitor Center during regular business hours at (303) 838-5496.

Changes and Cancellations

Any change of dates/sites or cancellation requests must be made by calling the Visitor Center at 303-838-5496 or sending an e-mail to info@castlemountainrec.com. Reservations can only be canceled if the cancellation request is made 15 days or more prior to the arrival date.

If a reservation is canceled 15 days or more prior to the arrival date, you will be charged a $25 cancellation fee per campsite. If a reservation is canceled 14 days or LESS prior to the arrival date, the entire amount of the reservation will be non-refundable.

If a request for a change of dates results in a partial number of nights being removed from the reservation, you will be charged a $15 partial cancellation fee per campsite if the partial cancellation is made 15 days or more prior to the arrival date. If a partial cancellation is made 14 days or LESS prior to the arrival date, the entire amount of the partial cancellation will be non-refundable.

Large Group and Group Advanced Booking Changes and Cancellations

Any changes or cancellations must be made by contacting jackie@farmersres.com. Reservations can only be canceled if the reservation is canceled 30 days or more prior to the arrival date.

If a reservation is canceled 31 days or more prior to the arrival date, you will be charged a $25 cancellation fee per campsite. If a reservation is canceled 30 days or LESS prior to the arrival date, the entire amount of the reservation will be non-refundable.

Once submitted, no per person or per vehicle payment shall be refunded.

Refunds can take up to 4-6 weeks for processing and delivery.

If you have any questions, please refer to the FAQ page on the website or contact the Castle Mountain Recreation Visitor Center during business hours.